Business Transformation
Planetworks helps organisations transform their operations through new technologies and business processes that improve transparency, efficiency, and customer service.
Business transformation engagements are usually pursued though multiphase projects that include stakeholder consultations and envisioning activities. Requirements and a sourcing strategy are developed if needed. Projects, suppliers, and change are managed using established principles to ensure the expected benefits are realised and sustained.
Planetworks addresses all aspects of a business transformation initiative, including:
- Project Management
- Stakeholder engagement and envisioning
- Readiness assessments and gap analysis
- Requirements definitions and procurement support
- Vendor selection and contract negotiation
- Supplier oversight and change management during implementation projects
Business Transformation Initiatives
Planetworks leads business transformation initiatives.. Some recent business transformation projects:
- Streamline Provisioning, and Enhancement Monitoring & Support:
Planetworks consultants helped transform the operations of a public transit company through the introduction of new provisioning and management systems.
Stakeholders were interviewed. The current state was documented, needs were assessed, a vision was developed, and gaps were identified. Requirements were developed and options were reviewed through an extensive market survey process. New solutions were selected.
Planetworks managed system installation, integration, and test activities. Planetworks also developed new business processes, ensuring the planned benefits were captured. Change was managed using established methods to ensure the new processes and solutions were seamlessly adopted by the user community.
Stakeholders were interviewed. The current state was documented, needs were assessed, a vision was developed, and gaps were identified. Requirements were developed and options were reviewed through an extensive market survey process. New solutions were selected.
Planetworks managed system installation, integration, and test activities. Planetworks also developed new business processes, ensuring the planned benefits were captured. Change was managed using established methods to ensure the new processes and solutions were seamlessly adopted by the user community.
- Introduce New System and Transform Operations:
Planetworks consultants helped transform the operations at a large emergency services organisation by supporting the introduction of new technologies needed to maintain regulatory compliance and to introduce new capabilities needed to enhance public safety. Planetworks supported the transition to a new service model by developing policies and designing business processes while also providing system architecture and integration services.
- Introduce New System to Transform Partner and Payment Operations:
Planetworks transformed and optimised payment operations at a major transit company. Activities included leading stakeholder interviews and workshops needed to solidify the vision and develop the requirements. Project management, software development, integration and test services were provided. Business processes needed for customer and technical support were developed, and change was managed during this multi-year project impacting hundreds of thousands of customers.